You may change the communications you receive from us by logging onto your account online and managing your subscriptions, or by contacting us in the manner described in the Privacy Policy. Requirements for achieving the Milestone Bonuses can be viewed in the Milestone Bonuses section. Please note: the receiving member must use the claim code. Yes gifting status will remain an Elite member benefit. A "calendar year" is understood to mean January 1st through - December 31st of each year. All elite tiers (Silver, Gold, and Diamond Members) are eligible to roll over elite qualifying nights. Posts: 207. For all Hilton Honors Mutual Fund accounts combined between January 1, 1990 and March 31, 2004, only one Hilton Honors enrollment or activation bonus will be permitted in the joint account. All Hilton Honors Terms and Conditions apply. There is no maximum on the number of Points that can be awarded per event. Members will receive these Bonus Points once completing the eligible stay that achieves the Milestone Bonus. Also, see the Past Stays section of My Account for more choices to build your Points balance. 5th Night Free is a benefit for our Silver, Gold and Diamond Elite Hilton Honors Members. When redeeming Points online, via phone or the mobile app for Hotel Reward Stays or exchanging Hilton Honors Points for airline miles through Reward Exchange, Points will be deducted from the Member's account automatically upon Member completing the redemption transaction. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL HILTON BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE HILTON HONORS PROGRAM OR ANY SUCH OTHER PRODUCTS AND SERVICES, EVEN IF A HILTON HONORS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. They will be credited to member accounts automatically throughout the calendar year in accordance with the Hilton Honors Terms and Conditions. Hilton Honors Points I'm missing Points. Preferred rooms are identified by each individual property and may vary within each brand. How do I become a Lifetime Diamond Member? The individual that signs the contract does not need to be the individual that receives the Event Planner Bonus Points. Elite members will rollover their elite qualifying nights even if they have downgraded status during the year. Membership in and application for membership in the Hilton Honors Program is void if prohibited by law in the country of the Member's or applicant's domicile. To gift status, the members has to share the Gold or Diamond claim code with a friend and family member. Under the MY STAYS section, youll see a Missing Stay link: click on it. This rate will be determined at Hilton Honors' sole discretion, based on standard currency conversion methods but may vary from currency conversion rates used by credit card companies. United Kingdom/Europe/Middle East/Africa/Nordic (English) -. Hotel agents will not be able to alter the dates of any reward stays for a Members, and the Member could be subject to Points forfeiture. After transferring 200,000 Points in a calendar year, any subsequent transfers that year are free. Any applicable federal, state or local taxes, including, without limitation, city occupancy tax, are not considered "eligible folio charges" and will be omitted for purposes of Point accrual for hotel stays. Once an Exchange is made, it cannot be reversed or undone and expediting fees cannot be refunded. Discount not available at Hampton by Hilton hotels in China. Learn more about using Points for hotel rewards. Requirements for being eligible for elite status gifting can be viewed in the Elite Status Gifting section. promotional miles), Bonus Points will be awarded on one room only. Private Hilton Honors Reservation Number in the U.S. and Canada: 1-800-4HONORS. A "night" is a night that is part of a "stay," as that term is defined herein. After 365 days, the gifted member's status will change to the tier status that they would have earned without the gifted status in the previous calendar year. Means of awarding Bonus Points vary by Marketing Partner. 11. The sale of Hilton Honors Points, Rewards or other benefits, other than by Hilton Honors is expressly prohibited. Members who do not have eligible activity as defined in a. Reward Stays are not subject to blackout dates or capacity controls. Do my Points expire? The following brands do not offer complimentary upgrades: Embassy Suites, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton, Hilton Grand Vacations, and Motto by Hilton. No only nights earned in the current calendar year count toward Milestone Bonus achievement. See "Point Purchase" section for full Point Purchase Terms and Conditions. Check Rooms & Rates. Points may also be earned for other activities as designated by Hilton Honors from time to time. No. Charges in connection with banquets or other catering functions are not considered "eligible folio charges" for purposes of Point accrual, with the exception of Points earned from qualifying meetings or events through the Hilton Honors Event Planner Program. This can include: Completing a specific number of visits in a set period of time Spending a specific minimum amount per visit Spending a specific minimum amount in a set period of time You can redeem Hilton Honors Points for any Hilton Honors reward for which you are eligible prior to the Points being forfeited. These changes are applicable for all U.S. Hilton Honors American Express Credit Cards. Use your existing Marriott Rewards or SPG details to log in securely now. No sign up is required to activate any of the milestone bonuses. Members outside the U.S. and Canada must call the nearest Hilton Reservations and Customer Care office. Standard Room and Premium Room Rewards are available at any hotel in the Hilton Portfolio that participates in the Hilton Honors Program, with no blackout dates. Begin your search for participating hotels and corresponding reward categories now, or view instructions on how to redeem Points for a hotel reward. From the 1998 Hilton Honors Handbook (page 68, rule 12): Points and stay credits may not be earned when redeeming an HHonors Reward, frequent-flyer award, awards of travel Partners, or other promotional offerings using discount or free certificates. Per existing rules, nights for stays that cut across years (December into January) will apply to the status year of the check-out date. The Hilton Honors Event Planner program is available globally at participating hotels in the Hilton portfolio. Additional occupants, age 19 and above, are subject to the standard extra person charges. Once the Member has reached a certain Elite tier, the Member may keep such status for the calendar year in which the Elite tier was earned and the subsequent calendar year. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room. General cancellation policy: cancel 48 hours prior to arrival to avoid cancellation penalties. A new Hilton Honors Member may purchase Points 30 days after enrollment if the account reflects activity including a stay (as defined herein) or earning Hilton Honors Points through a Hilton Hilton Honors Marketing Partner. I hope this post will help yo claim your missing base and bonus points. I understand that I can unsubscribe from offers and promotions by changing my subscription preferences in my Hilton Honors profile. No only nights earned in 2023 count toward gifting status achievement. Click here to receive an email to reset your password. . It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount. Hilton Honors Points (or stay credit) may not be earned (including as a My Way benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays. Keep in mind, requests must be submitted up to twelve months from the date of your stay. In the case where room rental/room hire is included as part of a per person meeting package, awarding points on a portion of the package is at the discretion of the hotel. Or earn Bonus Points for renting a car or shopping online. Neither Hilton Honors, nor third party companies participating as marketing partners in the Program ("Marketing Partners") will be liable for any failure to do so and will not be responsible for incorrect or inaccurate transcription of Member contact information, for problems related to any of the equipment or programming associated with or utilized by the Member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any Web site or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail or e-mail for whatever reason. Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out. Written requests must also include the Member's name; Hilton Honors account number, address and daytime telephone number. Online Point redemption for Hotel Reward Stays requests. There is no limit to the number of Hilton Honors Points a Member can transfer or receive. Let me know when it posts. Accrued Points and Reward Certificates and Confirmations do not constitute property of the Members. All eligible charges for both rooms must be paid together on one folio (i.e., one hotel bill) which must be requested at time of check-in. All Reward Stay reservations must be guaranteed with a credit card. These offers roll-out every 3 months. In addition to discontinuance of Hilton Honors membership, Hilton Honors shall have the right to take appropriate administrative and/or legal action, including, without limitation, criminal prosecution, as it deems necessary in its sole discretion. Documentation and requests for tier qualification (as defined in the Accrual of Points section in the Hilton Honors Terms & Conditions must be received at Hilton Reservations and Customer Care within six months from the date of activity. Members will not earn Points or promotional miles for hotel stays redeemed with a Marketing Partner's discount/free certificate (e.g. Hilton Honors member benefits for Mutual Fund accounts may be extended for up to two rooms, provided both members are present and have a room registered in each members name. No Hilton Honors Points will be awarded for "no show" or cancelled events when a Member has booked an event guaranteed with a credit card but then does not hold the event--irrespective of whether or not the Member's credit card is charged for any portion of the event per the hotel's "no show" or cancellation policy. If you would like to make a request pertaining to your personal data, please complete the form below. Lifetime Diamond members will not rollover nights as elite status is secured for life. We may also modify the Privacy Policy from time to time as described in the Privacy Policy. Hilton Honors also reserves the right to discontinue membership for any Member who Hilton Honors believes, or if there are reasonable grounds for suspecting, in its sole discretion, has: acted in a manner inconsistent with applicable local or federal laws, regulations or ordinances; breached or violated any of these Program Terms and Conditions; engaged in any fraudulent or dishonest behavior, theft, misconduct or wrongdoing in connection with the account, including without limitation, involving Reward redemption or Certificate use, or other Member benefits; engaged in any abusive, fraudulent, disruptive, inappropriate, offensive or hostile conduct, whether it be physical, verbal or written in nature, towards any hotel within the Hilton Portfolio or their guests or employees, or towards Hilton or any of its employees or contractors, or failed to pay any bills or accounts due to Hilton or any hotel within the Hilton Portfolio. Your new password must be at least eight characters, contain one upper case letter, one lower case letter, and one number or one special character. Points & Money Rewards are available at any hotel in the Hilton Portfolio that participates in the Hilton Honors Program, with no blackout dates. Members will earn Points for combined Points and money Reward Stays on any money spent on eligible folio charges within the Hilton Portfolio. Members will not earn Points or promotional miles for incidental charges during hotel stays redeemed with a Marketing Partner's discount/free certificate unless otherwise stated on the certificate. At Qasr al Sharq, all Members will receive two complimentary bottles of water per stay. Once the status was successfully gifted, a confirmation email will be sent to the recipient and the gifting member within 5 business days. Sign in with email OR Sign in with password First time signing in? You will be upgraded subject to availability per the Hilton Honors Terms and Conditions, including paid and reward stays. The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused. **Standard WiFi is free. View Hilton Honors Car Rental Marketing Partners and the number of Hilton Honors Bonus Points that may be earned. Once a status has been gifted to another member, no change can be made during the same year to remove or change that status. For example, if a member achieves Diamond status on November 1, 2020 (for the current year or to maintain status for the subsequent year), a completed year at Diamond status would not occur until November 1, 2021. Any Points purchased will constitute the first Points redeemed when the purchasing Member redeems Points for a Reward. Specifically excluded from the definition of "stay" are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates; packages exclusively for casino player card holders; Team Member Travel rates; Hilton Family Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs; Hilton Grand Vacations marketing packages with a sales presentation requirement; complimentary or barter rooms; Reward Stays (as defined herein); NET Group rates; Series Group or IT Group rates; contracted Entertainment or Encore rates; third party website bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase. Hilton Honors membership, earning of Points, and redemption of Points are subject to Hilton Honors Terms and Conditions. Eligible nights are nights that are part of an eligible stay detailed in the Hilton Honors Terms and Conditions. Enjoy complimentary Continental Breakfast at select brands outside the U.S . View Member Benefits and accompanying Terms & Conditions. Iberia Hilton employees and/or hotel team members are not eligible to accrue Points when contracting business on behalf of Hilton at any property within the Hilton portfolio. A "night" is a night that is part of a "stay," as that term is defined herein. Base Points earned will count toward Gold Elite tier qualification. As a reminder, this elite benefit applies to Standard Room Rewards for free nights and must be booked via HiltonHonors.com, the Hilton Honors App, or our Hilton Reservations & Customer Care team. Bill: Thank you Nikk. Some exceptions apply: At Hampton Inn or Homewood Suites by Hilton hotels, earn 10 Base Points for every US dollar spent on your room rate only. Example: If you were gifted Gold status on August 1st, 2022, and completed 7 qualifying nights in 2022, enough to qualify for Silver status in 2023, the downgrade to Silver status will be shown in your account on August 2nd, 2023. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton. REQUEST MISSING RENTAL CREDITS Fill out the form below to request missing rental points or airline miles. Bonus Points earned on Base Points do not count toward Elite tier qualification. double night credit) are also eligible and will be added to the total amount of eligible nights achieved to use Elite Gifting Status. A number of services and benefits ('Amenities') are available to Members of Hilton Honors. To request credit for missing rooms, please call +1-800-4HONORS (+1-800-446-6677, toll-free in the United States) or contact your local Hilton Reservations and Customer Care center. forms: { The Program Terms and Conditions set forth here in supersede all prior Program Terms and Conditions. Internet Access and Bottled Water benefits may be included in resort charge, where it applies. A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10 F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak. Members must not maintain membership in or earn Points on multiple accounts. Learn more about using Points for hotel rewards. Except as specifically provided herein, neither accrued Points nor Certificates are transferable in the event of death, as part of a domestic relations matter or otherwise by operation of law. Bonus Points earned on Base Points do not count toward Elite tier qualification. 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