How to Make Your Communication with the USCIS Contact Center More Effective. On the weekends, this service is not available. Necesito acelerar mi caso. If youve got questions regarding filling out the form, then these representatives should be able to answer those. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. How to Prepare for Your Call with USCIS Customer Service? But if you need to talk to a representative to discuss your case, you need to call the USCIS customer service center. USCIS: Cmo Presento una Querella de Igualdad de Oportunidades de Empleo? USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. Severe hazardous weather can cause our offices to close. Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. Please use this form only for questions about your account password or unlocking your account. Share sensitive information only on official, secure websites. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. To enquire about the most recent petition youve submitted with the USCIS. Si present el Formulario N-400, Solicitud de Naturalizacin, o el Formulario I-90, Solicitud para Reemplazar la Tarjeta de Residente Permanente (Green Card) en lnea o vincul a su cuenta un caso presentado de manera impresa, tiene acceso a todas las funciones de la cuenta descritas anteriormente (como una bandeja de entrada segura y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.). Luego puede enviar mensajes seguros a USCIS. Emma is the Virtual Assistant for USCIS. Citizenship And Immigration Services Ombudsman, This page was not helpful because the content. Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or Live Chat through Emma. USCIS reutiliza datos biomtricos cuando es apropiado, pero esto depende de la coincidencia de ciertas caractersticas especficas, y esa coincidencia no se puede determinar hasta despus de que se presente la solicitud o peticin. Each case is unique, and some cases may take longer to adjudicate. Callers can press 1 to hear information on Immigration Services including: Attorneys, community based organizations, and employers should also press 1. How Do I Know If USCIS Received My Application? You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. El Centro de Contacto de USCIS intentar ms de un nmero de contacto. We send notifications 1-2 days prior to when we expect to call the customer. Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. The best time to dial USCIS is 8:15 am. Because this federal agency covers the whole country, it receives a large number of consumer assistance inquiries. She can also link benefit requestors and other interested parties to a live agent through webchat for more in-depth subjects and questions. What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. Get your call transferred to a field office. Overview This does not mean that there is a problem with your case. Q15. Mi solicitud o peticin no se puede terminar sin ella. Receive automatic case status updates by email or text message, . The redesignation will allow eligible individuals who have continuously resided in the United States since Jan. 11, 2023 to obtain TPS. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. Official websites use .gov An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. To request an expedited appointment, applicants should call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833). Asistencia en vivo Asistencia en vivo Usted podra tener que esperar para poder hablar con un representante por telfono. Enjoy the rest of your day" and they disconnected me. Official websites use .gov If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. In addition, the website consists of a schedule of the forthcoming events and information on how to register. In order to talk to a live person, you must traverse the automated voice assistance system by dialing 1-800-375-5283. We are available Monday through Friday, from 9 a.m. to 8p.m. Eastern time, except when the federal government is closed. It gives you a simple and personalized way to track your case online. Alternatively, you can call the local offices or service centers. The most recent USCIS contact number is 1-800-375-5283. ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. Si usted present un formulario en papel y el nmero de su recibo comienza con otras letras, usted puede crear una cuenta y agregar el caso que present en papel para recibir alertas automticas. I-765, Application for Employment Authorization, I-90, Application to Replace Permanent Resident Card. The best time to call is early in the week and early in the day. Review our. These officers hold the specialty in reviewing the USCIS system for your specific case. USCIS has official social media accounts on Facebook and Twitter. Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. If you dont have access to your receipt number. Updated 04/30/2013. Please call the Contact Center at 800-375-5283 to request an appointment. Comparta informacin sensible slo en sitios web oficiales y seguros. Press the star (*) key for all other related information. However, some of the content may still be useful, so we have archived the page. Go to USCIS r/USCIS . Accurate_Fee_3237 . Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. Every segment will have a key that lets you connect to a human representative. La oficina local debe entonces tomar la decisin. Also, sign up for Case Status Online to: . For users with hearing and speech impairment, TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. Revise nuestra. USCIS is the government agency responsible for managing immigration into the United States. How Do You Talk to a Live Person at USCIS? Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. Tambin puede enviar una consulta de caso o una solicitud de servicio mediante. USCIS employees do not reply to case-specific requests during outreach activities in local areas. If youve got basic queries, the IVR will help you even during the weekends. Looking for U.S. government information and services? View your case history and upcoming case activities, . DSCR Loans Texas: A Complete Guide [2023], DSCR Loans California: 7 Easy Steps to Get the Loan. Cmo puedo asegurarme de que me devuelvan la llamada? Share sensitive information only on official, secure websites. The premium processing lines toll-free number is 1-866-315-5718. Qu debo hacer? So, they can answer many more questions related to your case. USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. We cannot reply to other questions sent through this form. If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). Free. On weekends, this service is not accessible. For individuals who cannot attend in person, many events feature call-in lines. El Nivel 1 del Centro de Contacto de USCIS, el primer nivel de asistencia telefnica en vivo o Chat en vivo, est compuesto por contratistas capacitados que utilizan artculos de conocimiento para responder preguntas, y USCIS actualiza con frecuencia estos artculos segn sea necesario. Were here to help. Los sitios web seguros .gov usan HTTPS However, they cannot provide legal advice or answer specific inquiries regarding a case. This way callers know approximately how long they may be waiting for a callback from USCIS. Secure .gov websites use HTTPS Our editorial team has expertise in a wide variety of topics that include. A .gov website belongs to an official government organization in the United States. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. The fastest way to contact a representative at USCISif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'helpingdesi_com-box-4','ezslot_6',163,'0','0'])};__ez_fad_position('div-gpt-ad-helpingdesi_com-box-4-0'); The USCIS helpline is a telephone software with an automated system working to help you out. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. What you should emphasize is the key option. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? Can't find something? You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes. Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . Get office status updateshere. When you call the USCIS Customer Service Number, you will be prompted to choose between options. As a result, you may hear various alternatives when you dial in. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. Check for current office closure, COVID information and office location prior to visiting one of our offices. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. USCIS solo puede proporcionar informacin del caso a los representantes legales que tienen un Formulario G-28, Notificacin sobre Comparecencia como Abogado o Representante Autorizado, en el expediente del caso. For these requirements, both Tier I and Tier II officials create a service request, which is then forwarded to the local service centers. USCIS provides a number for the hearing-impaired as well 800-767-1833. Also, sign up for Case Status Online to: . Los oficiales manejan las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos. Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. The National Customer Service Center (NCSC) was created to help manage this customer service volume. Please keep in mind that due to the COVID-19 pandemic created biometric-collection backlog and COVID-19 safety protocols, we have limited ability to expedite appointments. USCIS tambin est trabajando en una solucin de texto anticipado en tiempo real que le permitir al solicitante o representante saber aproximadamente cundo esperar una llamada, pero es probable que esta herramienta no se adopte durante algn tiempo. Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. USCIS hace dos intentos para comunicarse con los clientes. The customer service line is open Monday-Friday, 8 am 9 pm EST. You wait 20 mins and enter your case number. Military Help Line The Military HelpLine has a toll-free military helpline exclusively for troops and their families. For additional information, please see the news release. Ayuda automatizadaNuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al da. Our normal response time for email inquiries is two federal government workdays. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. Write down the name of the USCIS representative who answers your call. Press 1 request a copy of the USCIS guide to naturalization. Secure .gov websites use HTTPS Twitter has a higher rate of prompt replies than any other. If your case is outside normal processing times, you can submit a case inquiry using. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. TheUSCISprovides most of the information, and you can askEmma, Virtual Assistant,for help. Here are a few things you can do to prep for your call: Additionally, there is some important information you should write down while you place the call: Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. Proporcione su nmero de telfono celular y su nmero de oficina. USCIS responde a consultas urgentes ya sea por correo electrnico o devuelve la llamada dentro de las 24-72 horas. United States Citizenship and Immigration Services. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. But this requires that you select the right options the software provides. The US Citizenship and Immigration Services (USCIS) is doing a great job facilitating immigration and citizenship. Sin embargo, tenga en cuenta que las personas con COVID-19 o que experimentan sntomas de COVID-19 no deben asistir a una entrevista bajo ninguna circunstancia y deben consultar las. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. Secure .gov websites use HTTPS You should: Besides the toll-free number 1-800-375-5283, a TTY customer service number is also available at 800-767-1833 for people with speech or hearing disabilities. A .gov website belongs to an official government organization in the United States. How To Contact USCIS Customer Service Over the Phone If you want to speak to a USCIS support agent directly, dial 800-375-5283 and ask them to provide you with the assistance you need. Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? Many years ago, USCIS set up the National Customer Service Center. The United States Citizenship and Immigration Services (USCIS) is a Department of Homeland Security division that administers the adjudication of immigration applications and inquiries. You can also submit a case inquiry or service request using, If you filed a form online through myUSCIS, you have access to all of the account features (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.) La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. There are certain fixed hours within which you need to call. Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. The question is - why do you need to call and chat with them so frequently? Official websites use .gov Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Our mission is to make a difference in the lives of our Desi immigrants. Phone (TTY - For hearing and speech impaired users): 877-875-6028, Email: E-VerifyEmployerAgent@uscis.dhs.gov. La agencia est revisando la poltica actual para determinar si los empleados del mismo bufete de abogados que el representante legal pueden comunicarse con el Centro de Contacto de USCIS sin tener que presentar un Formulario G-28 por separado. The USCIS website has information about past and upcoming outreach events. They cannot personally take calls from every single person. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. But they cannot answer specific questions about a case or provide legal help. USCIS Customer Service Number and How to Reach Them? Call the USCIS Contact Center.